SERVICE USERS’ FEEDBACK / REVIEWS
WHAT OUR CLIENTS SAY
Please tell us which areas you feel we could do better or have performed below your expectations so that we can focus our improvement measures / efforts accordingly....
1. I have put not sure on some of questions because it's my father in law who you care for. (Anonymous)
​
2. No problems with anything. (Anonymous)
​
3. I have no issues, am very happy with how it is going. (Anonymous)
​
4. Core Care has provided care for my family member for the last eight months. The support they have given and provided has been excellent. (Anonymous)
​
5. You do all amazing. (Anonymous)
Please tell us what you think we are doing well so that we can feedback to the team and continue to promote good and outstanding practices to drive and maintain high qualit...
1. I find the staff friendly and try their hardest with my father in law whose not an easy going person. (Anonymous)
​
2. We were the patience they had during a difficult time with my dad. (Anonymous)
​
3. I am very pleased with how Douglas and Chido interact with my son. They are very kind, patient and attentive and are working hard to build a relationship with him. (Anonymous)
​
4. When I'm concerned about anything regarding my family member, they listen and work with me to get the right solution. From management level to carers they go over and beyond their duties to accommodate the care for my family member. (Anonymous)
​
5. Andrew and team are easy to contact, they are reactive and adaptable and consistently go the extra mile in their support. We have been with Core Care for over a year now with my mother's mobility decreasing during that time and the care plan has been updated appropriately and extra support provided as needed. (Anonymous)
​
6. You and your staff do everything good. (Anonymous)
​
7. The carers were all friendly and turned up on time. They treated my mother with sensitivity and respect which she responded to positively. A good plan for exercise (physical and cognitive) and hydration was put into place by one of the carers in particular and we are particularly grateful that she did so as we had no experience of doing such things. The carers were always punctual and Core Care Service Providers ensured that we would know who was attending in the following days/weeks and informing us of any changes that might occur. The fact that the company was prepared to support us on a flexible basis was particularly welcome as we did not know ourselves from day to day how our circumstances would change in relation to our father's health and time in hospital and then respite. (Anonymous)